Ticket System Administrator
Job Description:
The Ticket System Administrator for Cincinnati Playhouse in the Park facilitates the overall operation, coordination, functionality and continued development of the Tessitura ticketing system for the ticketing, marketing and education departments to ensure optimal reporting, relationship tracking and order processing capabilities. Assigns and manages system-related duties of all ticketing staff, working closely with Ticket Services Manager to ensure optimal use of staff and system on issues including training. Ticket System duties include, but are not limited to, building master charts, season and single events and price charts; overseeing database and account maintenance; formulating and documenting policies and procedures; performing quality control audits; developing more efficient systems for ticket services and creating format files. Provides support to ticketing and marketing departments with generating and analyzing reports, pulling stored information and other reporting needs and works closely with the Database Administrator to develop new custom reports. Periodically works ticket services shifts and acts as on-duty manager. Serves as a member of the IT Committee. Reports to the Marketing Director. This is a full-time salaried position, including full benefits.
Qualifications:
Qualifications include a good working knowledge of the Tessitura ticketing system and proficiency in MicroSoft EXCEL. The ideal candidate must be a self-starter who can work independently and proactively to achieve optimum operation of the ticket system, while also working cooperatively and with flexibility as a member of the Ticket Services team. Excellent organization skills and extreme attention to detail are absolute musts. Proven success as a manager is a plus as is customer service experience. Equal Opportunity Employer.
Position Available: June 30, 2008
Submit resume and cover letter to:
Kathy Neus, Director of Marketing, Cincinnati Playhouse in the Park, PO Box 6537
Cincinnati, OH 45206 or e-mail: kathy.neus@cincyplay.com.
NO PHONE CALLS.
