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Support of local ITS Services to local business.
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Deliver equipment and support for end-user.
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Provide regional system support and administration.
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Provide support to local and regional IT staff.
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Manage Regional IT Projects and Tasks.
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Manage, operate and support the ITS environment in the area of responsibility.
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Support of all services delivered from Country ITS according to agreed Service Level Agreement (SLA).
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Maintain group standards.
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Provide proper documentation of systems, infrastructure and applications.
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Work on existing problems; assist in troubleshooting and providing advice to assist local Network Administrators.
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Work with purchasing to help maintain contracts and special purchasing needs. Assists in purchasing IT assets for project and operational needs.
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Assist on as needed basis with first level of support and helpdesk according to Group directives.
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Deliver standardized end-user environment according to specification from Group ITS.
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Assists in maintaining regional systems. Makes recommendations on infrastructure components and helps guide regional standards.
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Maintains and upgrades servers and critical business systems.
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Communicates plans and concepts to PLANT BASED team
