• Citi - Senior Supervisor

    Citi Group
    Job Description
    Join Citi and enjoy benefits DAY ONE!

    Citi is seeking Sr. Supervisor talent - check out our opportunities and apply online

    Citi employees enjoy a comprehensive benefit package that includes health benefits (medical, dental, Rx, and vision) from Day One.
    We also offer Tuition Reimbursement (reimbursement benefits increased by 40% this year) 401K match and employee discounts.
    Our robust benefits include a generous time off package that includes an annual company paid Volunteer Day to give back to our community.
    The Florence, KY office offers a cafeteria, game room and on-site fitness center along with a business casual dress code within a collaborative team environment. Our location is a strategic site for Citi, with multiple lines of business located on our campus to grow your career.

    Job Description:
    • Sr. Supervisors lead a team of 20-25 agents.
    • Motivate employee performance and continuously develop talent though training, encouragement, feedback and coaching
    • Consistently reach aggressive business-defined performance indicators with urgency and commitment
    • Focus on overall quality and customer experience
    • Serve as a role model in a culture of accountability, integrity and respect
    • Promote an environment of open communication
    • Develop communication to exchange ideas and potentially complex/sensitive information.
    • Participate in recruitment for the department if needed and ensure retention of quality employees
    • Participate in various project teams and critically evaluate current processes for improvement
    • Make evaluative judgments to solve problems and troubleshoot discrepancies based on factual information; resolving problems
    • Is responsible for interpreting procedures and policies and employing such to guide agents in achieving resolution for complex problems
    • Provides input on appropriate staffing requirement to meet operational needs
    • Provides input with regards to all training and development needs for assigned team

    Contact Information