POSITION TITLE: Employee Relations Specialist
DEPARTMENT: Human Resources
SUPERVISOR'S TITLE: Manager of Employee Relations
COLLABORATIVE RELATIONSHIPS: Human Resources Staff, CCHMC Employees, Directors, Managers and Supervisors
TITLES SUPERVISED: N/A
TOTAL NUMBER OF FTEs DIRECTLY
OR INDIRECTLY SUPERVISED: 0
PURPOSE OF POSITION:
To provide HR support services for the assessment and implementation of strategies to address a broad spectrum of HR compliance and employee relations matters; ensure that HR compliance and employee relations strategies and solutions are consistent with CCHMC polices, mission and values. Support Human Resources Directors, Business Partners and Consultants, management and employees in assigned business units to promote and maintain HR compliance, positive employee relations and maximize employee performance.
Ability to create timely, succinct, accurate, and pertinent document records
Proficient ability to ask effective questions, using inductive and deductive reasoning, to formulate general rules or principles and apply them to work; identify flaws in logical reasoning; accurately detect underlying themes or patterns in data. Proficient intake assessment and questioning skills
Proficient knowledge of risk management principles and issues
Communication – advanced
Excellent verbal, written and/or interpersonal communication skills
Independent Decision Making
Proficient ability and willingness to make decisions as needed and to know when to seek guidance for decisions
Knowledge of and ability to utilize data and performance improvement science
Proficient facilitation and presentation skills
Strong skills associated with contracting, interpersonal relationships, coaching, educating, giving and receiving feedback, systems thinking. Maintain professional boundaries. Accurately identify information which is relevant to others and share it with them or seek it from them in a timely manner; gather input from others and summarize their perspectives; encourage and model an open exchange of information among individuals or groups
Participate in challenging the status quo and seizing opportunities to enhance work processes and outcomes; voluntarily seek new or extra responsibilities and challenges
Coaching & Development
Proficient ability to accurately assess others' strengths and developmental needs; give informative and constructive feedback in a manner that enhances others' motivation; partner with clients to identify challenging issues and opportunities for development; help others overcome setbacks and learn from experience. Coach and counsel leaders and employees on matters related to employee relations
Take responsibility for one's actions and work; accept the consequences of one's behavior; admit mistakes. Pursue work with reduced supervision or assistance; direct one's own efforts. Use time efficiently and productively; prioritize multiple tasks properly to meet deadlines; recognize time constraints and adjust work schedule to address them
Be open to change and considerable variety in work activities; effortlessly adjust to new or changing situations and unexpected events; alter one's approach to tasks and projects with minimal loss of efficiency. Work hard to conscientiously and thoroughly complete work; push oneself to successfully continue working on a task in the face of obstacles or setbacks; work continuously and intensely over long periods of time
Proficient skills in problem solving. Computer literate and working knowledge of software applications (word processing, spreadsheet, and database)
Proficient skills in leveraging diversity, team building, and partnering with clients. Proficient skills in being customer focused, resilient, politically savvy, and decisive. Demonstrated integrity and honesty
- Bachelor’s Degree in Human Resources or a related discipline and 3 years’ experience in Human Resources or a significantly related area (proven in-depth employee relations experience)
- PHR or SPHR certified
- Experience working in a highly complex organization
MAJOR DUTIES AND RESPONSIBILITIES:
Serve as a proficient resource for employee relations. Partner with HR partners, employees and management to promote and maintain positive employee relations (ER). Establish and maintain relationships to proactively identify, manage and resolve employee relations concerns; partner to create specific action plans for addressing individual employee behavior and/or performance concerns; identify resources to assist clients in addressing ER concerns. Interpret policies and counsel regarding responsibilities and rights as CCHMC employees; proactively identify, manage and facilitate the equitable resolution of job-related complaints and concerns; and conduct internal investigations and report findings as appropriate. Ensure consistent practices/decision making in ER within work group in order to mitigate risk and promote a professionally ethical work environment. Identify, analyze, and provide effective conflict resolution practices.
Provide proficient consultation and guidance to management and HR partners in the interpretation of HR policies, procedures, programs and application of related laws and regulations. Participate in efforts to develop employee relations best practices and propose new/modified policies to better meet organizational needs. Represent HR on hospital-wide teams or committees as assigned.
Provide and consistently document decisions in keeping with best practices and to minimize risk in employee relations situations. Complete encounter or investigation documentation in a timely fashion. Assist in the preparation of required and supporting documentation for: unemployment claims, conflict resolution claims, federal and state agency claims and employment related litigation. Assist in measuring, assessing and improving the effectiveness and efficiency of employee relations services. Analyze employee relations data to identify trends and offer solutions to effectively manage problematic trends. Assist in internal audits of employee relations issues and make recommendations to resolve issues in accordance with policies, practices, and procedures.
Keep abreast of changes in the field of employee relations through relevant continuing education, seminars and literature. Practice utilizing consistent and standardized processes. Recommend changes to policies and practices to respond to regulatory changes, environmental changes, and changes due to advancements in the field of Human Resources.
Serve as a member of project teams to facilitate process improvement activities. Collaborate with others to implement and evaluate departmental or organization wide project plans. Accurately report tasks and status to project lead.
Compile, organize, summarize, prepare and/or analyze data for designated projects and report appropriately. May research issues related to assigned projects. Distribute reports to the necessary parties. May provide data to assist with audits and/or maintain records. May process and distribute ad hoc requests for information as requested. May participate in data or database management. May conduct, work in conjunction with others to produce, and/or provide oversight of audits.