• Mail Room Clerk

    Mount St. Joseph University
    Job Description

    Status: Non-Exempt

    Purpose: The Department of Building & Grounds at Mount St. Joseph University invites applications for a Mail Room clerk position (Full time). This position administers the mail room shipping and receiving, including dock management, supervision of inventory until delivery, and ensuring accuracy in the everyday receiving and handling of deliveries.


    • Process Federal Express, UPS and U.S. Post.
    • Process incoming and outgoing mail including packages and truck shipments.
    • Pick up and deliver incoming, outgoing and inner office mail throughout the University twice a day.
    • Receive and log letters and packages arriving via couriers as well as other shipping services. This includes proper notification of University personnel receiving shipments.
    • Assist University staff, as needed, with packages to be mailed from the Mail Center.
    • Track shipments and deliveries. Requires ability to use appropriate Mail Center software.
    • Retrieve items from the University's in-house storage as needed.
    • Interact with vendors pertaining to equipment overseen by Mail Center Staff.
    • Stay informed about current US postal regulations and postal rates.
    • Assist with training and onboarding new personnel.
    • Monitor the policies and procedures of all delivery methods used by University staff and stay informed of any upcoming changes.
    • Prioritize, sort and deliver mail and overnight letters and packages.
    • Center requests are being processed and completed in a timely, efficient manner.
    • Print vendor invoices, and process them.
    • Other duties as assigned.


    Primary Contacts: Individuals, offices, external entities, etc. that the person in the position comes in contact with

    Supervision Exercised: Extent to which this position supervises other positions

    Supervision Received: Works toward a previously defined objective with some supervision and uses a wide range of procedures; plans and arranges own work going to the Building & Grounds Mechanic Supervisor when necessary.





    Education: High school or equivalent (Required)

    Experience: 1-2 years of office environment experience 

    A demonstrated ability and commitment to diversity, equity, and inclusion.

    Specialized Training: Basic office software applications, including Microsoft programs; Outlook, Word and Excel.



    Customer Service:

    • Exhibit a "(list particular customer)/customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
    • Adapt willingly and quickly to changing priorities, responsibilities, and students' and staff needs and expectations; anticipate and identify students' or staff needs
    • Demonstrated ability to recognize, appreciate and serve culturally diverse populations, special needs, and others.
    • Available to rotate through multiple time frames of service operations.



    • Collaborate well with others and help make staff a cohesive group
    • Communicate, cooperate and collaborate well with others to achieve common office, division or University goals
    • Willingly assists in various responsibilities as appropriate within the Building & Grounds Division and other areas of the university as appropriate as required during high service demand times


    • Develop and nurture an effective, productive and respectful rapport and working relationship with students, faculty and staff co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
    • Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity
    • Demonstrate strong written, telephone, and electronic (email and internet) communication skills
    • Communicate information clearly and concisely and listen well to others

    Attention to Detail:

    • Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions


    • Take immediate and independent action when necessary assuming initiative for creative problem solving
    • Demonstrate creativity and high energy
    • Accomplish tasks with follow through to completion


    • Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

    Work Environment, Physical Demands:

    Must be able to bend, stoop, and kneel frequently. Must be able to lift packages up to 50 -70 pounds frequently. Must be able to spend a large part of the day standing up and moving around. Must have a valid drivers license.

    Multiple service hours; computer data input; multiple concurrent tasks with service interruptions; extensive customer contact; strict confidentiality; detailed work

    To apply, please upload e-note, resume, and contact information with three professional references via our website.


    A review of resumes will begin immediately and continue until the position is filled.

    Please click here to review the University's Non-Discrimination Policy.

    Mount St. Joseph University is an Equal Opportunity Employer

    Contact Information