The Cincinnati Arts Association (CAA) is seeking a dedicated individual with exceptional customer service skills to fill this full-time position at our Aronoff Center for the Arts location. This individual will be primarily responsible for coordinating the Membership program and its related duties, including but not limited to providing personal service and sales to CAA members, corporate sponsors, donors and other CAA clientele; serve as a representative of CAA for Development department while serving as a liaison between the Development and Ticketing departments.
General responsibilities include, but are not limited to; handle all CAA Member ticket sales and requests; assist in the cultivation of existing and new membership programs; prepare sales and membership reports; build and maintain patron records; coordinate regular ticket offerings to members; maintain communication with CAA members; participate in and assist with the coordination of special events; prepare renewal notices and reminders; work with ticketing staff to support membership service and sales; manage Broadway member/group ticket purchases and resale; serve as backup database manager for development. This individual can be available, if needed, to also assist the Ticketing Services department during high volume shows including telephone and over-the-counter sales.
This individual must enjoy working in a team-oriented environment. Strong oral and written communication skills are vital to this position. Must be capable of working under pressure in a fast-paced environment while maintaining a pleasant and patient attitude with customers and staff. Exceptional written, verbal, and interpersonal skills; strong organizational skills and attention to detail. Strong technical/computer skills with proficiency in Microsoft Outlook, Word and Excel. Ability to work evening and weekend events as needed. Must be a self-starter with the ability to work independently, and make critical decisions. Associates degree and/or a minimum of three years’ hands-on experience in the field of arts & entertainment ticketing and/or related is essential; or equivalent combination of education, training and experience.