The Cincinnati Arts Association (CAA) is seeking a customer-service oriented individual to fill this full-time position at our Music Hall location. The Security Patrol Associate will assist in providing and ensuring a safe and secure environment for our performers, clients, visitors, staff and volunteers.
General responsibilities include but are not limited to: patrolling the facility and its perimeter in an effort to ensure a safe and secure environment; documenting and reporting potential and real security, health and safety concerns; enforcing venue policies, procedures and regulations; investigating unusual activity; responding to alarms and taking action to normalize; directing and controlling visitor access and deliveries; operating and monitoring security systems.
The successful candidate must be able to exhibit appropriate, professional, and courteous demeanor when interacting with clients, visitors, staff, volunteers and the public; will have strong interpersonal and customer service skills; strong organization skills with attention to detail. Must be able to function in a fast-paced, team-oriented environment with a positive attitude. Ability to work effectively with a broad range of people in the community is essential. Functional experience with computers including Microsoft Office. This position carries a variable schedule including nights, weekends and holidays as required to meet operational needs. The required physical ability to walk or stand for extended periods of time, and the ability to react quickly in tense situations in a cool and calm manner. High school diploma or equivalent, and a minimum of two years’ related experience; or equivalent combination of education, training and experience.