• Electronic Payments Processing Manager I

    First Financial Bank
    Job Description

    We do the right things, right now.  We do them in a way that is relevant to our clients.  Become a part of our history as it continues to be written! 

    If you are interested and qualified for this role, we invite you to apply.



    The Electronic Payments Processing Manager is responsible for the leadership of both the ACH and Wire Transfers departments including the management of day-to-day operations, SLAs, and workflow, the continual improvement of processes to create sustainability, managing the growth and development of team members, and the implementation and adherence of all relevant regulatory responsibilities, policy, and procedures.




    Implements operational policies to ensure accurate and efficient operations of the Wire Transfers and ACH Departments. Plans and schedules the daily work flow of departments and coordinates with other areas as required to ensure compliance with service standards and regulatory deadlines. Establishes and maintains appropriate files and records ensuring adherence to record retention schedules. Resolves exceptions and problems of an unusual nature, referring more complex problems to manager as necessary. Develops and prepares reports, records and performance monitoring mechanisms informing management of operational activities. Provides training and develops staff through cross training. Implements and executes employee relations policies, training programs and various other human resources programs and policies. Typically reports to an Operations Supervisor II or Operations Manager I or II.

    • Manages day to day work flow of critical functions for both the Wire Transfer Department and ACH Departments
    • Management of staff (i.e. performance management, reviews, hiring/terminations)
    • Training and development of staff
    • Budget planning for area of responsibility. Typically works with Ops Manager II for final approval
    • Cost center management
    • Complies with all necessary regulatory or industry rules
    • Special projects as assigned
    • May be called upon to resolve unusual or complex issues

    Required Skills

    • ACH
    • Wire Transfers
    • Reg E
    • Dodd-Frank Act
    • Verifications of Deposits
    • Research
    • Legal Documents

    Required Experience

    • Seven to ten years of operations experience in the financial services industry
    • Minimum of three years supervisory/management experience.
    • Strong knowledge of operation functions, systems, policies and procedures for the assigned area thorough knowledge of computer applications and/or the equipment used in the assigned area
    • Good organizational, decision-making, and problem-solving skills
    • Well-developed customer relations skills
    • Excellent interpersonal, verbal and written communication skills
    • Ability to manage multiple tasks/projects and deadlines simultaneously
    • Strong knowledge of Banking Operations/Retail Banking
    • Strong knowledge of Banking Operations Software (i.e. Jack Henry)
    • Bachelor's degree and/or equivalent work experience
    • Continuous improvement/Lean Processing
    • Accredited ACH Professional certification preferred





    It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.


    We are an E-Verify Employer.

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