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The Relationship Manager (RM) reports to the Business Development Manager (BDM) and is responsible for assisting the Business Development Manager in the achievement of specified banking center and banking center team performance goals, including deposit growth, loan growth, and fee income.
The RM will assist the BDM with building, developing, and leading a team that is focused on providing clients with an exceptional client experience. The Relationship Manager will present financial solutions to meet the clients’ needs. By focusing on the client, doing the right thing, and striving to make a difference, the team will build long-lasting client relationships
The RM is accountable for driving new client acquisition, retention and growth of client relationships, as well as growing non-interest revenue.
The RM will act as the leader in the banking center in the absence of the manager. They will partner with the Lead Customer Service Representative and be responsible for supporting the team when needed. The Relationship Manager will begin to build and strong community alliances and integrate into the communities they serve.
The RM is responsible for adherence to all compliance and regulatory procedures. Including, but not limited to: BSA, Check 21, CIP, CRA, HMDA, Reg B, Reg D, Reg E, Reg CC, Truth in Savings, Privacy Compliance and the Patriot Act.
Essential Functions/Responsibilities: • Responsible for ensuring the banking center is successful on a daily basis through the following duties: • Oversee Retail Associates execution of their daily tasks. • Acts as a liaison between clients and Banking Center Managers • Open new accounts • Run a Teller drawer as deemed necessary by management • Lead client portfolio efforts • Model the way for the client experience • Acts as a resource for all Retail Associates • Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to: • Ensure that all associates are delivering a quality client experience. • Deepen and expand relationships of clients in their book of business. • Actively manage the onboarding of all new clients. • Assist BDM in leading daily huddles. • Conduct a number of client appointments weekly, as set forth by market management. • Identify Work/Life Opportunities. • Engage in Peer coaching and recognition. • Assist BDM in updating team members on progress towards goals. • Assist BDM in leading a team who is knowledgeable in bank products, processes, policies and procedures • Ensure client follow up calls are conducted in the proper time frame. • Ensure all associates actively manage their respective client relationships. • Develop associates through observational coaching, joint sales calls, and utilization of the “Coaching for Success” coaching model. • Develop strong business relationships with partners focusing on deepening client relationships and cross-selling. • Maximize community visibility through active participation in community groups (Chambers of Commerce, BNI, Rotary, Non-profit and charitable organizations, organized community events, and other networking opportunities.) • Maintain all operational and risk management standards • Assist BDM with facilitation of team meetings. • The Relationship Manager II may act as a mentor for onboarding new associates within their specified market. • The Relationship Manager II will serve as a lead for the market and will provide assistance to the Retail Market President as requested. • Assist RMP with facilitation of RMP conference calls and leading of RMP Meetings. • Act as a liaison between peers and the Retail Market President. • Other duties as assigned.
Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job: • 3-4 years of experience in coaching and/or mentoring in a retail environment. • 3-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment. • 3-4 years demonstrated prior success with achievement of performance goals. • High school diploma or general education degree (GED) required • Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred • 4-5 years related experience and/or training; or equivalent combination of education and experience
Physical Requirements: • Occasionally lifts and carries up to 50 lbs. • Frequently lifts and carries up to 10 lbs. • Frequently sits, stands, walks and drives.
Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.