• Gift Entry and Steward Coordinator

    Job Description
    ArtsWave is seeking a Gift Entry and Stewardship Coordinator responsible for a variety of tasks focused primarily on accurate entry of donor and pledge data, research and resolution of donor pledge and payment related issues, and various donor data related projects and customer support. Success in this role will depend on attention to detail, great organizational and interpersonal skills, the ability and drive to meet deadlines, and a strong work ethic.   
    Essential Functions and Responsibilities  
    • Prepare donation and payment data for entry by compiling and sorting information; establishing entry priorities; and making appropriate notes 
    • Enter donor pledge and payment data per policies and procedures   
    • Analyze and problem solve when necessary when entering pledge and payment data, including communicating directly with donors and/or ArtsWave team members to resolve issues and questions
    • Process credit card transactions and follow-up as necessary
    • Maintain donor database by accurately entering new and updated donor and account information per policies and procedures
    • Maintain donor confidence and protect operations by keeping information secure and confidential • Coordinate acknowledgement letter process
    • Work as part of our phone support team and occasionally act as primary support
    • Assist with database integrity clean-up projects
    • Contribute to team effort by working on additional projects as needed 
    • Willingness to ask questions, make suggestions, and work with others to resolve problems
    • Ability to follow procedures and business rules accurately
    • Enthusiasm about new technologies and continuously improving our processes
    • Ability to work in a fast-paced environment where priorities frequently change, and multitasking is required
    • A strong work ethic and a high degree of reliability 
    • Excellent communication skills and confidence when communicating with donors and staff 
    Position Requirements  
    • Excellent analytical, troubleshooting, organizational, and multi-tasking skills
    • Detail oriented with exceptional accuracy
    • Strong command of Microsoft Office with a thorough knowledge of Word and Excel 
    • Able to work independently and take initiative while also working as a part of a team
    • Ability to work within and adhere to deadlines 
    • Excellent interpersonal and customer service skills
    • Strong data entry skills, attention to detail, high degree of confidentiality
    • Capable of utilizing policies and procedures for accurate and independent decision making with minimal supervision
    • Ability to accumulate knowledge about our donors and recall that information when making data entry decisions   
    • Willingness to take on additional responsibilities as needed 
    About ArtsWave  
    With the help of tens of thousands of donors, ArtsWave supports more than 100 arts and community organizations that make our region an amazing place to live. We believe that the arts— music, dance, theatre, museums, festivals, and more —create a vibrant regional economy and a more connected community. ArtsWave is an equal opportunity employer and is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish. 
    To Apply 
    Send cover letter and resume to Kate.Kennedy@artswave.org by June 15th. Please use the words “Gift Entry and Stewardship Coordinator” in the subject line of your email. No calls, please. You will be contacted if you are selected for an interview. Thank you. 

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