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  • Bilingual Customer Service Professional

    Live Reps Call Center
    Job Description
    Live Reps Call Center (LRCC) is seeking a Bilingual Customer Service Professional!
     
     Due to continuous growth, Live Reps Call Center is seeking full or part time, direct hire Customer Service Professionals that will thrive in a fast-paced environment.
     
    Candidates will be trained on both inbound and outbound phone campaigns consisting of customer service, direct response, survey completion, data management and sales.
     

    As a 1099 subcontractor, the position can be worked from our offices in Cincinnati, Ohio or from home (remote reps will need to meet certain computer hardware and software requirements).  Shifts are available 24 hours per day, 7 days per week and 365 days per year.
     
    Internet services
    Your Internet services can be from any local provider as long as it meets the minimum bandwidth of 20MBPS:
    Important: Dial-up internet service is not supported. You must be using a high-speed internet connection.
    Your router can be provided by your ISP service provider or you can purchase one yourself. LRCC does not maintain this router and it is up to you to make sure that all security updates, firmware and settings are current for PCI, as you will be taking credit card information over this connection.

    Important: Prior to you being released onto active campaigns, a PCI scan will need to be conducted using software that is authorized by LRCC. IT resources from LRCC will review the scan results and either approve or make recommendations on how to resolve the issues if you would happen to fail the scan. PCI compliance must be maintained and a periodic scan can be requested by LRCC IT to ensure compliance remains in effect. Some common causes of failed scan are, changing internet providers, software installs or updates to PC’s during the course of employment, virus software not maintained..etc.
    Primary connection is via a VPN that is maintained by Live Reps Call Center, this ensures PCI compliance is monitored/controlled by Live Reps Call Center.

    Minimum computer requirements
    Your work-from-home business will need a personal desktop computer or laptop that meets the following requirements and is connected to the internet via a cable connected to your DSL or Cable Modem (NO wireless connectivity):
    • Processor: I5 processor or better
    • Memory: 8 GB of RAM Memory or more
    • Operating System: Must be Windows 10
    • Browser: Internet Explorer 11 or Firefox (latest version)
    • Java: Java 8 update 151 (Must be installed, cannot be higher as Five9 will not function correctly)
    • 2 Monitors: Capable of displaying at least 1024 X 768 pixels
    • Sound: Must have a sound card installed and be equipped with speakers or headphones. Sound cards are often included in computers and are needed to allow you to hear audio.
    • USB Headset: a headset that plugs into your computer.

    Candidates considered will demonstrate:
    • English and Spanish oral and written competency
    • A minimum of 1 year successfully working with customers where phone and email are your primary forms of communication
    • Ability to build and maintain effective relationships with all internal and external customers
    • Exceptional interpersonal skills and communication skills (written and oral)
    • Attention to detail and accuracy
    • Ability to maintain confidential information
    • Ability to field questions and feedback from clients/vendors; relay information to management and other team members to continually improve personal and team performance
    • Technical aptitude, familiarity with multiple software packages including Microsoft Office
    • Ability to take the initiative to get tasks completed
    • Ability to pass background screening and possible drug testing
     
    For immediate consideration please send your resume to jerry.jenkins@livereps.biz


     
    Contact Information