• Contact Center Representative

    The David J. Joseph Company
    Job Description

    Company Profile The David J. Joseph Company (DJJ), founded in 1885, is a world leader in scrap metal recycling & trading. With over 70 locations, the Joseph Company is headquartered in Cincinnati, Ohio and is a wholly-owned subsidiary of Nucor Corporation (NUE) a Fortune 200 Company. DJJ has a well-earned reputation for safety, integrity and innovation. We are recognized as a good community citizen who is trustworthy, financially strong and environmentally proactive.

    U Pull and Pay LLC (a wholly-owned subsidiary of DJJ) has exciting opportunities as Contact Center Representatives in our headquarter location downtown Cincinnati.

    Position Overview 1. Provide excellent customer service at all times 2. Utilize proprietary system to locate and interchange vehicles parts 3. Responsible for taking incoming calls to assist customers in selling unwanted vehicles 4. Work cohesively in a team environment while accurately and efficiently assisting customers 5. Will learn car purchasing techniques to maximize UPAP return on purchases 6. Build and maintain relationships with all store locations 7 No cold calling
    Qualifications 1. Previous customer service experience 3. Excellent communication, phone and interpersonal skills 4. Proficient with Microsoft suite. 5. Effective organization, reasoning, evaluation and follow-through skills 6. Must be willing to work weekends, holidays and overtime as needed 7. Have to be comfortable in an industrial environment 8. Call center experience is a plus 9. Basic vehicle parts knowledge a plus 10. Must be willing to train at local store location 11. Need to be flexible, have the ability to multi-task and embrace change 12. Must be willing to work Monday through Sunday between hours of 8:30am to 7pm 13. Bi-lingual-Spanish a plus

    We offer competitive wages, paid training, paid holidays & comprehensive benefits package including 401k, medical, dental and life insurance.



    If you are ready to grow with a successful company, please apply online.


    U Pull & Pay is a drug-free workplace and conducts pre-employment testing as a condition of employment.


    U Pull & Pay is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, lactation/breastfeeding, sexual orientation, gender identity, national origin, ancestry, age, marital status, familial status, disability, genetic information, or protected veteran status, military status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. U Pull & Pay hires and promotes individuals solely on the basis of their qualifications for the job to be filled. If you’d like more information on your EEO rights under the law, please click here


    U Pull & Pay reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and teammates.


    U Pull & Pay also provides a work environment in which each teammate is able to be productive and work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all teammates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all teammates and applicants.

    Contact Information