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  • Patron Services Representative (PSR)

    Cincinnati Symphony Orchestra
    Job Description
    POSITION SUMMARY:  The Cincinnati Symphony Orchestra is seeking a part-time Patron Service Representative to serve as the first line of communication between our patrons and the organization. Successful candidates will be professional, personable and patron service oriented individuals who show great attention to detail in a fast-paced environment, an interest in classical music and will share the overall organizational vision of delivering unparalleled concert experiences and deepening patron engagement.
     
    RESPONSIBILITIES:  
    • Assist patrons in person, over the phone, and at concerts with superior patron service
    • Learn and manage a great deal of information about concerts, events and promotions in order to best answer patrons’ questions pleasantly, confidently, and efficiently
    • Resolve issues in a prompt manner while maintaining high standards of quality and precision
    • Help increase patron engagement, ticket sales and donations by suggesting additional ticket purchases and/or adding on donations with purchase
    • Assist other departments with projects
    • Other duties as required
    QUALIFICATIONS:
    • Box office/sales experience
    • Excellent computer skills
    • Patron service and communication skills
    • Flexibility and willingness to continually learn new things
    • Knowledge of classical music
    • Flexibility with scheduling and ample availability.
    Shifts are from 9:45am-1:45pm and 1:30pm-5:15pm Monday through Saturday. In addition, weekly concert shifts are required and occur at the following times:
    • Friday mornings (8:45am through intermission)
    • Friday and Saturday evenings (approximately 5:00pm through intermission)
    • Sunday matinees and evenings (11:45am through intermission or 4:45pm through intermission)
    About the Cincinnati Symphony Orchestra: Comprised of the world’s finest musicians, the Cincinnati Symphony Orchestra aims to fulfill its mission: to seek and share inspiration. A cornerstone of the Cincinnati arts community, the CSO’s vision is to engage audiences and community better than any other orchestra in the world. The CSO, which also performs and records as the Cincinnati Pops Orchestra, presents over 100 concerts and events annually.

    A Commitment we value: The Cincinnati Symphony Orchestra is an Equal Opportunity Employer whose commitment to inclusion is fundamental to who we are as an organization. Reflecting our community and the world around at every level – on stage, behind-the-scenes, and in neighborhoods throughout the region — is essential to the CSO’s present and future and makes us a stronger ensemble and institution. We encourage underrepresented candidates to apply.
     
    To apply please send cover letter and resume to: 

    hr@cincinnatisymphony.org 
    Please put “PSR” in the subject line.
    Contact Information