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  • Sales Assistant

    Cincinnati Symphony Orchestra
    Job Description
    Position Summary:
    This full-time, hourly, position supports the marketing and guest service efforts of the CSO, Pops and related brands. This role models the CSO’s guest service vision and supports efforts toward welcoming new audiences and audience retention, with an eye toward process improvement. This position will provide a growth opportunity within a dynamic team in a large cultural institution, and will give the candidate broad exposure to the inner workings of the organization.  
     
    Duties and Responsibilities:
    • Lead the subscription (season ticket) processing effort for CSO, Pops, May Festival and Vocal Arts Ensemble, ensuring that guests receive excellent guest service
    • Support group sales marketing and sales efforts by assisting with group outreach, order invoicing, group reservations and experience, and group engagement/retention initiatives
    • Coordinate and support audience appreciation and loyalty initiatives
    • Support the annual subscription campaign, including coordinating mailings, working with third-party telemarketing firm, and supporting overall marketing efforts of the department
    • Collaborate with box office personnel to ensure integrity of daily balancing and handling of all payments, as well as maintain the confidentiality of all sensitive information
    • Support the timely resolution of all subscription-related Customer Service Issue (CSIs)
    • Assist with box office training and procedure-setting
    • Inform ticketing policies and procedures
    • Support organization’s DE&I initiatives in the strategic plan; serve on strategic implementation team(s) according to schedule and interest
    • Coordinate brochure and poster distribution into the community and manage internal inventory of marketing collateral
    • Support the organization’s presence on travel review websites (Trip Advisor, Yelp, etc.)
    • Assist with email creation and deployment
    • Back-up phone coverage; front of house or box office shifts on a rotational basis, as needs require
    • Other related duties required as part of a team environment 
    Candidate Requirements:
    • Experience in customer service, marketing, arts administration or customer service-oriented environment; ticketing or box office experience highly desirable
    • Ability to be an ambassador for the CSO and its related partners, and to model the highest possible guest service
    • Strong verbal/written communication skills and the confidence to communicate results to various constituencies
    • Experience with data processing or database work and/or capability to learn new systems quickly
    • Innate curiosity, adaptability, and willingness to learn
    • Thrives in an extremely fast-paced environment and can process information on the fly
    • Project management skills and event coordination experience a strong plus
    • Some knowledge of classical and/or choral music preferred; non-profit or performing arts experience a plus
    • Ability to work nights and weekends
    Reporting Relationship: Reports to the Director of Sales

    Compensation and Benefits: The CSO offers generous benefits including; medical, dental, long term disability, life insurance, health savings account contribution, 403(b) participation with employer contribution, up to 12 weeks paid parental leave, flex time and the opportunity to work for an artistically thriving and financially stable nonprofit organization.
    Annual Wage Range: $30,000 - $32,000

    A Commitment to Inclusion: The Cincinnati Symphony Orchestra’s commitment to inclusion is fundamental to who we are as an organization. Reflecting our community and the world around at every level – on stage, behind-the-scenes, and in neighborhoods throughout the region — is essential to the CSO’s present and future and makes us a stronger ensemble and institution. We encourage underrepresented candidates to apply.

    To apply please send cover letter and resume to:
     
    hr@cincinnatisymphony.org 
    (Please put “Sales Assistant” in the subject line)
    Contact Information