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  • Admission Services Representative/Visit Coordinator

    Mount St. Joseph University
    Job Description

    Purpose:

    Coordination of individual campus visits and providing support services in the Office of Admission

     

    Duties:

    • Schedule and confirm individual campus appointments.
    • Customize individual visits – working with other departments to develop an itinerary.
    • Preparation of the individual itinerary and customized visit packet.
    • E-mail or mail confirmations and directions.
    • Follow-up correspondence following the campus visit.
    • Keep the entire Mount Community informed of daily visitors.
    • Serve as the visiting ambassador - ensuring a positive visit experience.
    • Directing walk-ins to appropriate individuals/offices.
    • Directions to campus and around the city.
    • Assist in the scheduling of tour guides.
    • Assist in the planning of small/large group visits.
    • Provide information about admission to the University.
    • Process admission applications.
    • Serve as a back-up to run communication flows.
    • Assist in all Admission sponsored recruiting events, priority registration, and other campus-based events.
    • Generate and distribute weekly athletic reports.
    • Generate and distribute bi-weekly academic department reports.
    • Prepare athletic/departmental reports on-demand as requested.
    • Download the prospect student list along with data entry as needed.
    • Prepare name tags, itineraries, and signs for campus-based recruiting events.
    • Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the department; helping others accomplish related job results when needed.
    • Other duties as assigned

     

    Primary Contacts:

    Director and Associate Director of Admission, Admission staff, prospective students and families, Academic Department Chairpersons and staff, Conlan Center and Student Affairs staff, current students, Business/Finance Division Staff, and other members of the University community.

     

    Supervision Exercised:

    Student Volunteers

     

    Supervision Received:

    Works under general supervision where standard practices enable the employee to proceed independently on routine work, referring questionable cases to the Associate Director of Admission

     

    Qualifications

    Education:

    High School Diploma

     

    Experience:

    Knowledge and work in data management and entry. Customer service experience. Proficient in the use of Microsoft Office Suite software required.

     

    Specialized Training:

    Any combination of education, experience, or training that provides the required knowledge, skills, and abilities.

    A demonstrated ability and commitment to diversity, equality, and inclusion.

     

    Skills, Attributes

    Customer Service:

    • Exhibit a "prospective student/customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
    • Adapt willingly and quickly to changing priorities, responsibilities, and prospective students’ needs and expectations; anticipate and identify students’ and families’ needs
    • Demonstrate an ability to recognize, appreciate and serve culturally diverse populations, special needs, and others
    • Available to rotate through multiple time frames of service operations
    • Demonstrate high energy, enthusiastic approach to duties and a commitment to liberal arts education

    Teamwork:

    • Collaborate well with others and help make Admission staff a cohesive group
    • Communicate, cooperate and collaborate well with others to achieve common office, division or University goals
    • Willingly assists in various responsibilities as appropriate within the Admission Office and other areas of the university as appropriate during high service demand times
    • Demonstrate the ability to work evening and weekend hours

     

    Communication:

    • Develop and nurture an effective, productive and respectful rapport and working relationship with prospective students, co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
    • Demonstrate strong interpersonal public speaking and organizational skills, a sense of humor, flexibility, and creativity
    • Demonstrate strong written, telephone, and electronic (email and internet) communication skills
    • Communicate information clearly and concisely and listen well to others

    Accuracy:

    • Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions
    • Ensure the accuracy of the information that is provided to others

    Initiative:

    • Take immediate and independent action when necessary assuming initiative for creative problem solving
    • Demonstrate creativity and high energy
    • Accomplish tasks with follow through to completion
    • Adapt willingly and quickly to changing priorities, responsibilities, and functions within the department and/or position

    Technical:

    • Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

    Work Environment, Physical Demands:

    • Multiple service hours; standing or sitting in one position for long periods; walking for extended periods of time; computer data input; multiple concurrent tasks with service interruptions; high-level customer contact; strict confidentiality; detailed work.

    To apply, please upload e-note, resume, and contact information with three professional references via Paycom.

    A review of resumes will begin immediately and continue until the position is filled.

    Please click here to review the University's Non-Discrimination Policy.

    Mount St. Joseph University is an Equal Opportunity Employer

    Contact Information