Cincinnati Museum Center at Union Terminal
    Job Description

    Reports to: Sr. Director Community Engagement & Programs
    Department: Museum Camps
    FLSA Status: FT/Exempt

    Position Overview: The Museum Camps Manager is responsible for oversight of the Cincinnati Museum Center’s summer and school-year camp programs at Union Terminal and offsite satellite locations. The Museum Camps Manager is responsible for oversight of program budget, hiring, training and supervision of camp staff, contracts, as well as program management.

    Responsibilities and Duties:
    Program Management, Supervision and Customer Service
     Seasonally, recruit, hire, supervise, schedule, and train Museum Camp staff.
     Work with Human Resources (HR), Public Safety, and Finance Teams to set, train, and maintain clear safety expectations for Museum Camps staff, volunteers, and campers. Communicate expectations to staff, campers, and their families.
     Develop, update, evaluate, and manage camper release forms, permission slips, and overall safety-related paperwork.
     Provide a presence at promotional events around the community including camp fairs.
     Purchase and replenish supplies and food needed for Museum Camps programs.
     Create a welcoming environment for Museum Camp families (adults and campers)
     Anticipate family needs and proactively provide information and solutions.
     Coordinate with families and answer questions in advance of and during programs (phone, e-mail, and in person).
     Actively seek and listen to family feedback and adapt programs as needed.
     Resolve family complaints and customer service issues with patience, professionalism, and a can-do attitude.
     Be on-site, on-call, and available when Museum Camps are taking place. Designate a clear alternative point of contact when off-site during camps.
     Design and evaluate curriculum to meet customer demand and connect with exhibits. Work with a team to ensure each camp has a fully developed schedule with detailed lesson plans.
     Manage contracts following CMC policy and procedures.
     Cultivate and steward respectful and productive relationships with community partners. Help CMC diversify and grow its seasonal staff, audiences, and network of community relationships.

    Administrative Management and Communication:
     Create and manage annual program budgets for Museum Camps.
     Track and maximize budgets that contribute significant earned revenue. Proactively seek and assess new opportunities to generate earned revenue and build relationships through Camps.
     Work closely with satellite locations to identify, plan for, and execute all programming, logistics, and promotional needs and ensure guest and staff safety.
     Write cumulative reports for Museum Camps.
     Maintain open lines of communication daily with Marketing, Information & Reservations, and IT departments to promote and sell Museum Camps opportunities.
     Provide accurate and up-to-date program descriptions for promotional materials.
     Manage program collateral, re-order, and disseminate effectively.
     Be a spokesperson for public programming at CMC and in the community.
     Communicate Museum Camps event details to satellite locations and CMC departments. Participate in (or send a representative to) weekly logistic meetings with CMC departments. Be an active part of Community Engagement & Programs, Learning, and CMC
     Work collaboratively with colleagues to create a cohesive and comprehensive visitor experience across CMC audiences and locations.
     Provide regular assistance to the Community Engagement & Programs team to help reach overall goals for programs including Heritage Programs, Scouts, Overnights, Birthday Parties, Young Professional Programming, Lectures, Community Collaborations, and Youth Volunteers.
     Regularly communicate with and provide assistance to Museum Experience and School & Teacher Partnerships.
     Participate in CMC-wide projects weekly including: Exhibit development, Building Organizational Excellence (BOE), calendar-mapping, and implementation of new procedures. Required to perform other duties as requested or assigned.

    Education and Experience:
     High School Diploma required.
     1-2 years previous experience working with youth camps required.
     Must have experience with supervision of staff and/or volunteers
     Previous budget management experience required.
     Experience with program management or customer service a plus Knowledge, Skills, and Abilities:
     Lead and manage in an inclusive workplace that maximizes the talents of each person
     Interpersonal and customer service skills; able to work with colleagues and lead as part of a strong, cooperative team
     Excellent organization and communication skills and the ability to multi-task
     Flexible and a strong team player
     Time management to meet organizational, departmental, and personal deadlines
     Ability to speak to large and small groups of people from a variety of racial, cultural, ethnic, gender, and generational backgrounds with empathy, sensitivity and active listening
     Excellent attention to detail
     Must be self-motivated, mature, proactive, and take personal accountability
     Able to maintain professionalism, poise, and emotional composure
     Able to step out of comfort zone, with an open mind to learn and accept change
     Able to facilitate agreeing upon and completing courses of action with others
     Has the aptitude to problem-solve by assessing a situation and envisioning solutions

    Additional Requirements:
    • Work week may vary depending on the time of year, with some weekend hours.
    • During camp season, the work week includes significant early morning and evening hours.
    • When camps are not in season, much time is spent in a normal office environment.
    • During Museum Camps, a majority of the time is spent in a classroom, within the museum, or at a site located in Greater Cincinnati, including outdoor locations.
    • Some days will require fast-paced movement throughout different buildings (including multiple flights of steps) and will be mentally and physically demanding.
    • Must be able to present programs or assisting visitors for long periods of time.
    • Must be able to move tables, chairs, boxes, and other equipment.
    • Must be able to lift 30 lbs. Reliable transportation is required to pick up supplies, visit and supervise site locations daily during camps, network with outside organizations, and attend training and promotional events as a representative of CMC.
    To apply online go to: https://jobapply.page.link/rdDX

    We are an equal opportunity employer
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