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  • Student Administrative Services

    Mount St. Joseph University
    Job Description

    Purpose:

    As a member of the Student Administrative Services and Conlan Center team in the Finance Division, the Student Administrative Services Representative provides frontline service for in-person and telephone requests for financial aid, billing, registration, and payment information. The Representative has primary responsibility for providing and collecting a variety of forms, materials, and information for the Conlan Center and other offices on campus as needed.

     

    Duties:

    • Provides front line services directly to students and parents
    • Handles requests for information/assistance regarding registration, financial aid, billing, payments, and Registrar Office front counter record requests
    • Assists students and families in seeing how they can afford the Mount
    • Collects and distributes a wide variety of forms, materials, and publications
    • Processes Registration/Consortium Registration and Drop/Adds
    • Trains and assists students and others in the use of Web-based registration and other Web-based information tools
    • Cashiering: receives and processes cash, checks, and credit cards for student payments with a high degree of accuracy
    • Processes government assistance forms
    • Authorizes bookstore charges
    • Calculates amounts due, refunds available, etc. with a high degree of accuracy
    • Distributes refund checks
    • Calls “no shows,” and students in canceled courses and classes
    • Provides and collects degree applications, transcript requests, and other items for the Registrar’s Office
    • Shares/supplies all pertinent counter and telephone information
    • Keeps informed on processing schedules in the Center and Registrar’s Office
    • Maintains voice mail messages and bulletin boards
    • Stays aware of other activities on campus
    • Understands what services are provided by other offices on campus and directs questions to other areas when appropriate
    • Works with other SAS Representatives to maintain appropriate staff rotation schedule
    • Other duties as assigned

     

    Committee assignments

    Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the department; helping others accomplish related job results as and where needed.

     

    Primary Contacts:

    Students and parents, Student Administrative Services staff, Registrar’s Office staff, students and parents, and other members of the Enrollment Management Division and the campus community

     

    Supervision Exercised:

    None

     

    Supervision Received:

    Works toward a previously defined objective with little supervision and uses a wide range of procedures; plans and arranges own work referring unusual cases to the Director of Student Administrative Services.

     

    Qualifications

    Education:

    Associate Degree Preferred

     

    Experience:

    Prior experience with significant customer service required; (experience in a financial aid office preferred); experience with computerized academic/financial records and online systems (CARS preferred) PC software experience (Microsoft Office preferred).

    A demonstrated ability and commitment to diversity, equity, and inclusion.

     

    Specialized Training:

    Any combination of education, experience, or training that provides the required knowledge, skills, and abilities

     

    Skills, Attributes

    Customer Service:

    • Exhibit a “student/customer first” orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
    • Adapt willingly and quickly to changing priorities, responsibilities, and customer needs and expectations; anticipate and identify department and other customer needs
    • Available to rotate through multiple time frames of service operations
    • Demonstrate an enthusiastic approach to duties and a commitment to liberal arts education

     

    Teamwork:

    • Collaborate well with others and help make office staff a cohesive group
    • Communicate, cooperate and collaborate with others to achieve common office or College goals
    • Willingly assist in various responsibilities as appropriate within the Student Administrative Services, the Conlan Center, and the Enrollment Management Division as required during high service demand times

     

    Communication:

    • Develop and nurture an effective, productive and respectful rapport and working relationship with customers and co-workers, maintaining an appropriate level of professionalism
    • Demonstrate strong interpersonal, public speaking, and organizational skills, a sense of humor, flexibility, and creativity
    • Demonstrate strong written, telephone, and electronic (email and internet) communication skills
    • Communicate information clearly and concisely and listen well to others

     

    Accuracy:

    • Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions

     

    Initiative:

    • Take immediate and independent action when necessary assuming initiative for creative problem solving
    • Demonstrate creativity and high energy
    • Accomplish tasks with follow through to completion

     

    Technical:

    • Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

     

    Work Environment, Physical Demands:

    Standing or sitting in one position for long periods; computer data input; multiple concurrent tasks with constant service interruptions; extensive customer contact; strict confidentiality; detailed work.

     

    To apply, please upload e-note, resume, and contact information with three professional references on our website.

    A review of resumes will begin immediately and continue until the position is filled.

    Please click here to review the University's Non-Discrimination Policy.

    Mount St. Joseph University is an Equal Opportunity Employer

    Contact Information