As a member of the Student Administrative Services and Conlan Center team in the Finance Division, the Student Administrative Services Representative provides frontline service for in-person and telephone requests for financial aid, billing, registration, and payment information. The Representative has primary responsibility for providing and collecting a variety of forms, materials, and information for the Conlan Center and other offices on campus as needed.
- Provides front line services directly to students and parents
- Handles requests for information/assistance regarding registration, financial aid, billing, payments, and Registrar Office front counter record requests
- Assists students and families in seeing how they can afford the Mount
- Collects and distributes a wide variety of forms, materials, and publications
- Processes Registration/Consortium Registration and Drop/Adds
- Trains and assists students and others in the use of Web-based registration and other Web-based information tools
- Cashiering: receives and processes cash, checks, and credit cards for student payments with a high degree of accuracy
- Processes government assistance forms
- Authorizes bookstore charges
- Calculates amounts due, refunds available, etc. with a high degree of accuracy
- Distributes refund checks
- Calls “no shows,” and students in canceled courses and classes
- Provides and collects degree applications, transcript requests, and other items for the Registrar’s Office
- Shares/supplies all pertinent counter and telephone information
- Keeps informed on processing schedules in the Center and Registrar’s Office
- Maintains voice mail messages and bulletin boards
- Stays aware of other activities on campus
- Understands what services are provided by other offices on campus and directs questions to other areas when appropriate
- Works with other SAS Representatives to maintain appropriate staff rotation schedule
- Other duties as assigned
Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the department; helping others accomplish related job results as and where needed.
Students and parents, Student Administrative Services staff, Registrar’s Office staff, students and parents, and other members of the Enrollment Management Division and the campus community
Works toward a previously defined objective with little supervision and uses a wide range of procedures; plans and arranges own work referring unusual cases to the Director of Student Administrative Services.
Associate Degree Preferred
Prior experience with significant customer service required; (experience in a financial aid office preferred); experience with computerized academic/financial records and online systems (CARS preferred) PC software experience (Microsoft Office preferred).
A demonstrated ability and commitment to diversity, equity, and inclusion.
Any combination of education, experience, or training that provides the required knowledge, skills, and abilities
- Exhibit a “student/customer first” orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
- Adapt willingly and quickly to changing priorities, responsibilities, and customer needs and expectations; anticipate and identify department and other customer needs
- Available to rotate through multiple time frames of service operations
- Demonstrate an enthusiastic approach to duties and a commitment to liberal arts education
- Collaborate well with others and help make office staff a cohesive group
- Communicate, cooperate and collaborate with others to achieve common office or College goals
- Willingly assist in various responsibilities as appropriate within the Student Administrative Services, the Conlan Center, and the Enrollment Management Division as required during high service demand times
- Develop and nurture an effective, productive and respectful rapport and working relationship with customers and co-workers, maintaining an appropriate level of professionalism
- Demonstrate strong interpersonal, public speaking, and organizational skills, a sense of humor, flexibility, and creativity
- Demonstrate strong written, telephone, and electronic (email and internet) communication skills
- Communicate information clearly and concisely and listen well to others
- Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions
- Take immediate and independent action when necessary assuming initiative for creative problem solving
- Demonstrate creativity and high energy
- Accomplish tasks with follow through to completion
- Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office
Work Environment, Physical Demands:
Standing or sitting in one position for long periods; computer data input; multiple concurrent tasks with constant service interruptions; extensive customer contact; strict confidentiality; detailed work.
To apply, please upload e-note, resume, and contact information with three professional references on our website.
A review of resumes will begin immediately and continue until the position is filled.
Mount St. Joseph University is an Equal Opportunity Employer