• Coordinator, Gift Processing & Donor Services

    Job Description
    The Coordinator, Gift Processing & Donors Services is responsible for a variety of tasks focused primarily on review of donor and pledge data, research and resolution of donor pledge and payment related issues, and various donor data related projects and customer support. Success in this role will depend on attention to detail, great organizational and interpersonal skills, the ability and drive to meet deadlines, and a strong work ethic. 
    Reports to: Senior Manager, IT
    Essential Functions and Responsibilities
    • Review donation and payment data and post it per policies and procedures
    • Enter donor pledge and payment data as needed
    • Analyze and problem solve when reviewing pledge and payment data, including communicating directly with donors and/or ArtsWave team members to resolve issues and questions
    • Process credit card batches and follow-up with donors when credit cards are declined
    • Maintain donor database by accurately entering new and updated donor and account information per policies and procedures
    • Maintain donor confidence and protect operations by keeping information secure and confidential
    • Review and coordinate mailing of monthly donor statements
    • Review and coordinate mailing of donor IRS statements
    • Monitor outstanding balances and determine when balances need to be written off
    • Process and approve matching gift requests
    • Process, monitor and address questions related to stock gifts
    • Work as part of our phone support team and occasionally act as primary support
    • Monitor ArtsWave Info email address and respond to questions in a timely manner
    • Contribute to team effort by working on additional projects as needed
    • Other duties as assigned, including occasional help on weekends or evenings at ArtsWave-sponsored events. 
    Required Competencies
    • Willingness to ask questions, make suggestions, and work with others to resolve problems
    • Ability to follow procedures and business rules accurately
    • Enthusiasm about new technologies and continuously improving our processes
    • Ability to work in a fast-paced environment where priorities frequently change, and multitasking is required
    • A strong work ethic and a high degree of reliability
    • Excellent communication skills and confidence when communicating with donors and staff 
    Required Qualifications
    • Excellent analytical, troubleshooting, organizational, and multi-tasking skills
    • Detail oriented with exceptional accuracy
    • Strong command of Microsoft Office with a thorough knowledge of Word and Excel
    • Able to work independently and take initiative while also working as a part of a team
    • Ability to work within and adhere to deadlines
    • Excellent interpersonal and customer service skills
    • Strong data entry skills, attention to detail, high degree of confidentiality
    • Capable of utilizing policies and procedures for accurate and independent decision making with minimal supervision
    • Ability to accumulate knowledge about our donors and recall that information when making data entry decisions
    • Willingness to take on additional responsibilities as needed
    About ArtsWave 
    With the help of tens of thousands of donors, ArtsWave supports more than 100 arts and community organizations that make our region an amazing place to live. We believe that the arts— music, dance, theatre, museums, festivals, and more —create a vibrant regional economy and a more connected community. ArtsWave is an equal opportunity employer and is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.
    To Apply
    Send resume, cover letter and completed
    ArtsWave employment application to Kate.Kennedy@artswave.org by April 1. Please use the words "Gift Processing & Donor Services Coordinator" in the Subject line. No calls, please. Applicants selected for interviews will be contacted by ArtsWave and asked to provide references and salary requirements.

    Contact Information