• Manager, HR Advisory Services (Employee Relations)

    Job Description

    U.S. Bank is currently seeking a Manager for HR Advisory Services, who will be responsible for managing a team of HR Advisors within a defined geographical hub. This team provides a scope of services, which includes, but are not limited to, delivering employee relations services related to performance management, accommodation requests, absenteeism, compensation, interpersonal conflict resolution, and involuntary terminations. The Manager will advise the team on escalated cases of increased complexity and risk and will recommend process and program changes that will mitigate employment related risk. Additional responsibilities include:

    • Recommends, develops, and implements process(es) to intake, work, and resolve HR Advisory operational processes;

    • Determines needs and develops training for HR Advisory staff and provides input and review of employee- and manager-facing knowledge and training related to employee relations;

    • Analyzes patters of HR Advisory cases to determine trends and recommend solutions to management, as well as implements final solutions with the HR Advisory Services team and ensures updates occur to manager and the employee;

    • Consults on or works escalated, complex cases that may involve increased risk, or for a subject of increased visibility based on position or grade level within the organization;

    • Partners with HRBPs, as needed, to facilitate closure or mitigate escalation on cases of increased risk;

    • Supports consistent policy interpretation and application of HR policies;

    • Reviews customer satisfaction case data regarding HR Advisory cases and ensures the necessary follow up of coaching and the implementation of process(es) or HR knowledge changes to increase employee/user satisfaction;

    • Assists in reviewing and gathering data that will assist Legal with arbitration, deposition, or unemployment hearings;

    • Reviews and utilizes operational case metrics to facilitate operational efficiencies and increased customer satisfaction;

    • Ensures legal compliance and adherence to policies and regulations and stays informed of current employment practices and regulations; and

    • Recommends and assists in policy updates.

    The successful candidate will have experience and strengths in the following areas:

    • Agility & Innovation - Adapts quickly to changing priorities; creates new and better ways for the organization to be successful

    • Collaboration – Builds partnerships and promotes a culture of teamwork to drive one U.S. Bank

    • Customer Centricity – Builds strong customer relationships and delivers customer-centric solutions

    • Drive for Results – Holds self and others accountable to consistently achieve meaningful results

    • Ethics & Trust – Maintains high ethical standards and gains the confidence and trust of others through honesty, integrity, and authenticity

    • Inclusion – Builds a culture of equity and inclusion in which diverse ideas, talent, and perspectives are welcomed and encouraged

    • Talent Development & Engagement – Creates a climate where people are motivated to help the organization achieve its objectives


    Basic Qualifications

    • Bachelor’s degree in Business Administration, Human Resources Management, Employment Law, Industrial Relations or related degree, or equivalent work experience

    • 10 or more years of experience in employee relations or as an HR Generalist or associated HR position, or related experience

    • Three or more years of experience leading an exempt team of HR professionals

    Preferred Skills/Experience

    • Previous experience working in an HR operations or HR service center environment

    • Experience in performance coaching, conflict resolution, and administration of disciplinary action

    • Ability to work independently and to identify when to engage others

    • Excellent customer service, problem-solving, and listening skills

    • Strong attention to detail, as well as proven ability to maintain confidential information

    • Advanced oral and written communication skills

    • PC and Microsoft Office proficiency

    Job: Human Resources

    Primary Location: Ohio-OH-Cincinnati

    Shift: 1st - Daytime

    Average Hours Per Week: 40

    Requisition ID: 200011826

    Other Locations: Georgia-GA-Atlanta, Tennessee-TN-Knoxville, Wisconsin-WI-Milwaukee

    U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

    U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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