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  • SPECTRUM MANAGER - TRAINING DELIVERY

    Charter Communications
    Job Description
    SPECTRUM MANAGER - TRAINING DELIVERY

    Apply Now DATE POSTED 02/04/2020 Requisition Number: 257819BR Location: United States - Kentucky - Florence Area of Interest: Development, Sales Position Type: Full Time

    JOB SUMMARY
    The Spectrum Manager of Training Delivery is responsible for managing the consistent implementation and delivery of training and performance improvements. Work to assess and execute strategies relating to trends, opportunities and training needs. Measure and evaluate the effectiveness of training programs.

    MAJOR DUTIES AND RESPONSIBILITIES

    * Partner with the Senior Management on curriculum reviews and additional training requirements.

    * Work closely with the Senior Management to assess performance, identify gaps and key drivers, and recommend training solutions and other related strategies for enhancing performance.

    * Work with managers to ensure successful implementation of the training curriculum and Leadership Development curriculum.

    * Define business and performance objectives for all relevant training initiatives.

    * Assess student performance during training, and thereafter, to provide relevant coaching and development.

    * Measure and evaluate the effectiveness of training in achieving desired outcomes.

    * Partner with peer training managers on shared queue responsibilities.

    * Keep abreast of current learning and performance strategies, delivery methods, and techniques.

    * Determine implementation plans, schedules, resource needs, and supporting logistics for delivery of training initiatives.

    * Manage external resources, as needed, to maximize cost effectiveness and quality.

    * Facilitate training from time to time.

    * Perform other duties as required.

    REQUIRED QUALIFICATIONS
    Skills/Abilities and Knowledge

    * Ability to communicate orally and in writing in a clear and straightforward manner

    * Ability to communicate with all levels of executive, management and company personnel

    * Ability to deal with the public in a professional manner

    * Ability to maintain confidentiality of information

    * Ability to make decisions and solve problems while working under pressure

    * Ability to manage multiple projects to meet target dates for implementation

    * Ability to operate personal computer, spreadsheet application, database, windows

    * Ability to prioritize and organize effectively

    * Ability to show judgment and initiative and to accomplish job duties

    * Ability to work independently

    * Ability to lead and manage others

    * Advanced skills in evaluating the impact of training initiatives

    * Advanced knowledge in teambuilding, relationship building, facilitation and presentation

    * Knowledge of adult learning principles and facilitation techniques

    * Ability to use computer and software applications (i.e., MS Office)

    Education
    Bachelor's degree in Human Resource Development, Business Administration or related field, or equivalent experience, required. Call Center experience also required.

    Related Work Experience
    5+ years: Training experience
    3+ years: Management experience
    2+ years: Project Management experience

    WORKING CONDITIONS
    Fast paced office environment
    Travel as required

    The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. FCC Unit: 13536 Business Unit: Marketing Apply Now Apply Later

    The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
    Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
    Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.
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