• e-Commerce Clerk - Various Locations

    The Kroger Company
    Job Description

    e-Commerce Clerk

    Company Name: Kroger Stores
    Position Type: Employee
    FLSA Status: N/A


    Position Summary

    Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

    Essential Job Functions

    • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
    • Adhere to local, state, and federal laws, food safety procedures, and company guidelines
    • Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
    • Initiate and complete selection process for customers' on-line orders
    • Read and follow directions given in the note section
    • Ensure quality and freshness of all items chosen
    • Communicate with customers via a portable phone and respond to calls in a professional and timely manner
    • Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
    • Process the orders through the point of sale (POS) system
    • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
    • Scan and bag orders on the go while following all bagging standards
    • Communicate any substitutions or exceptions to customer's order at time of pick-up
    • Maintain organization and cleanliness of staging areas and equipment
    • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
    • Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
    • Perform required opening and closing procedures
    • Learn and adapt to new and improved processes
    • Assist in training new e-Commerce team members
    • Meet/exceed productivity standards
    • Must be able to perform the essential job functions of this position with or without reasonable accommodation


    Minimum Position Qualifications

    • Basic math skills (i.e., counting, addition, and subtraction)
    • Ability to work without supervision
    • Excellent oral/written communication skills
    • Ability to read shelf tags


    Desired Previous Experience/Education

    • Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier



    Education Level: None
    Required Certifications/Licenses: None
    Position Type: Part-Time 
    Shift(s): Day; Evening
    Regions: Midwest



    Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

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