We are looking for a solution-oriented Sales Professional with the enthusiasm, passion, and experience to be a pivotal member of the team responsible for being the voice of Tire Discounters through chat and/or telephone.
Be a part of our team that handles Tire Discounters in-bound customer phone calls and chats. The Inside Sales Representative will provide excellent service to our customers, stores, and employees through timely and accurate communications striving to go above and beyond on every interaction. The #1 priority of the Inside Sales Representative to provide outstanding customer service and convert customers into appointments at one of our stores.
Flexible schedule, Hourly Pay + Bonus
CORE AREAS OF RESPONSIBILITY:
- Provide excellent customer service by responding promptly to all assigned inbound chats and phone call inquiries
- Build a relationship with each customer. Works to ensure every interaction is met with a solution (appointment at a store)
- Contribute to a cohesive team that works collaboratively to provide exceptional customer service within the department along with cross-functional departments
- Assign customer follow-ups to other departments as needed
- Ensure all customer follow-ups are completed in a timely manner
- Provide regular feedback to Manager as to trends, process improvement needs, resource needs and daily challenges in achieving department goals
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent listening, written and verbal communication skills
- Ability to problem solve in a fast-paced environment with a solution-focused attitude
- Flexible in shift assignments and work environment
- Ability to follow-up on tasks to completion with minimal supervision required
- Data manipulation, analysis and application to reports relevant to department needs
- Ability to sit for extended periods of time
- Ability to type a minimum of 38 words per minute
EDUCATION AND WORK EXPERIENCE:
- Direct customer service experience and training preferred
- At least 1-year of experience as a strong performer in a similar role
Tire Discounters, headquartered in Cincinnati, Ohio, is a Midwest based family owned and operated company. Started in 1976, the company has grown to over 120 plus stores and still growing. Tire Discounters stores are in many major cities throughout Ohio, Kentucky, Indiana, Tennessee, Georgia, and Alabama. Our company was rated the 7th largest independent tire retailer in the United States. Voted as #1 Tire Store in Cincinnati for 11 years running and the #1 Auto Repair Retailer in Cincinnati for the past 4 years.