• How the COVID-19 outbreak changed how we communicate

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    May 20, 2020

    The great connectivity migration

    How the COVID-19 outbreak changed where and how we communicate

    by The AT&T Business Editorial Team

    So much has changed in such a short time. Within a matter of days, we went from working in our offices to working from home. From face-to-face meetings in conference rooms to web conferencing from our kitchen tables. From picking up the office line to picking up our smartphones.

    Our intelligent network has seen it all – and adapted well to these unprecedented changes. We’ve witnessed voice and network usage move from the core of cities to residential neighborhoods, and big shifts in the platforms used to communicate with each other. Here are three examples of how much can change in just a week.

    The “new normal” way to communicate

    The number of minutes we are spending on Wi-Fi calling and our wireless devices is way up. By Monday, March 23rd, much of America had already made the migration to working from home, and the percent increase of minutes compared to an average Monday shot up in astronomical ways. Also, overall network usage was up. Take a look at some of the stats we compiled in the video below.

    Big business activity leaves The Big Apple

    Meanwhile, New York City – which is typically a hub of cellular activity on a weekday – saw network usage significantly dissipate over the course of a single week. See how in just seven days, cellular activity spread across the region as people settled in to work from home.

    Bay Area businesses also on the move

    We saw similar stories of what happened in New York City playing out across the country. Take a look at how voice traffic moved from the business hubs of San Francisco and San Jose to residential neighborhoods.

    Through all the changes of how and where we communicate with each other, the AT&T Network continues to perform well. Because the network is intelligent and highly automated, it can reroute data as needed and switch on services near instantly, all while scaling in response to demand. We’re constantly monitoring our network 24/7, and will provide updates to how connectivity continues to change in the days and weeks ahead.

     For more information on our COVID-19 response, and how we can help your business during these unprecedented times, please check out our business continuity site.